FAQs

The shuttles all follow the same continuous roundtrip route, with 11 stops. The stops are: University Housing/Cambridge, University Housing/El Paseo, University Housing/Knight Rd, Recreation Center (REC), East Rd North, UCT East, SON, GSBS North, MSB, GSBS South, SPH, SRB/IMM, East Rd South and RPC/SOD.

The shuttles run from 6:00am to 8:30pm, Monday-Friday (shuttles do not operate on weekends or university holidays). A shuttle arrives at each stop every 5-20 minutes (depending on the number of shuttles in operation – see detail below). The frequency of shuttles also depends on the time of day and traffic volume within TMC. Below is a breakdown of how many shuttles run at each hour and an average of how often a shuttle arrives at each stop. This schedule runs from early August through late May (there is an altered summer schedule from early June through early August).

Yes. You can track shuttles by GPS at https://uthealth.doublemap.com/map/ or download the DoubleMap app for mobile devices from the App Store or Google Play. You can also follow us on Twitter (www.twitter.com/uthealthshuttle) for updates on delays, traffic conditions and other news.

No, we cannot pick up or drop off at unscheduled stops, for operational and liability reasons. Do not ask the driver to drop you off or pick you up anywhere other than a designated UTHealth shuttle service stop.

Contact Auxiliary Enterprises at 713-500-8400 (7:30am to 5:00pm, Monday-Friday) or Shuttle@uth.tmc.edu, or contact the Shuttle Dispatcher at 346-310-9682 (5:30am to 7:30pm, Monday-Friday).

Effective Jan. 2, 2024, the partnership allowing MD Anderson students/employees to ride the UTHealth shuttles has been reactivated. MD Anderson Students/employees are allowed to ride UTHealth shuttles between the hours of 9:00 a.m. and 5:00 p.m.  For information regarding MD Anderson Shuttle Service call 713-792-2338 or email FM-Shuttle@mdanderson.org.  NOTE:  Times subject to change.

Effective Jan. 2, 2024, the partnership allowing UTHealth students/employees to ride the MD Anderson shuttles has been reactivated.  UTHealth Students/employees are allowed to ride MD Anderson shuttles between the hours of 9:00 a.m. and 5:00 p.m.  For information regarding MD Anderson Shuttle Service call 713-792-2338 or email FM-Shuttle@mdanderson.org.  NOTE:  Times subject to change.

Unfortunately, no, you will not be allowed to board. No exceptions will be made. We have had major issues in the past with different groups of people attempting to use our shuttle service without permission, taking seats away from UTHealth students, faculty and staff who have UTHealth shuttle privileges and rely on its service. Vouching for someone will not get them onto a shuttle. Using someone else’s ID badge to ride will be viewed as a theft of service and could result in confiscation of the badge.  For questions contact Auxiliary Enterprises at 713-500-8400.

Unfortunately, no. Only actual students and employees of UTHealth and MD Anderson are permitted to ride the UTHealth shuttle.

Please contact Auxiliary Enterprises at 713-500-8400 (7:30am to 5:00pm, Monday-Friday) or email Shuttle@uth.tmc.edu .

To check on items on the same day they are lost, please call Shuttle Dispatcher at 346-310-9682. For items that have been lost for multiple days please contact Auxiliary Enterprises at 713-500-8400 or email Shuttle@uth.tmc.edu. You may also search the UT Police database of 'Found Property' items at https://www.utph.org/index/found-property.htm.